Shopkeeping Basics

Shop keeping has evolved. This course provides a basic look at the requirements, processes, tools and techniques to manage a retail store effectively. From managing people to managing product to managing suppliers and operational standards, this program looks at all the necessary areas that define good retail standards and ensures the delegates leave with a good, generic understanding of these.

Content includes:

•  Operations on the floor
•  Store keeping standards
•  Shoppers and consumers
•  Customer Service
•  Store layout
•  Product Ranging principles
•  Promotional management
•  Pricing management
•  Product management
•  Space management
•  Retail finances
•  Introduction to buying
•  Supplier management
•  Staff management
•  Customer understanding
•  Purchasing patterns